FastTrac® – is our custom-designed retail software platform that tracks every aspect of an incoming service request. FastTrac® enables users to proactively manage daily operations, automatically schedule preventative maintenance, execute critical reporting and communicate via the web with retail management, field managers, technicians, subcontractors and even suppliers.
Components that are tracked include:
- Site information
- Detailed “real-time” notes
- Equipment information
- NTE limits
- Technician check-in & check-out times
- Job status (technician on-site, proposal submitted, materials ordered, job completed, job invoiced)
- Account and billing information