Transforming Service Request with FastTrac®

Introducing FastTrac®, our innovative in-house retail software platform designed specifically to enhance your service request management. With FastTrac®, Lane Valente empowers you to effortlessly track and manage every aspect of incoming service requests, ensuring seamless operations and exceptional service delivery.

Key Features of FastTrac®:

• Proactive Operations Management: Keep your operations running smoothly with our automated scheduling for preventative maintenance.
• Critical Reporting Made Easy: Access detailed reports that provide valuable insights into your service requests and operations.
• Real-Time Communications: Stay connected with retail management, field managers, technicians, subcontractors, and suppliers through our intuitive web platform.

With FastTrac®, we track essential components to ensure nothing falls through:

• Site Information: Comprehensive details about each service location.
• Real-Time Notes: Document progress and updates instantly.
• Equipment Information: Keep track of all equipment and its condition.
• NTE Limits: Monitor Not-To-Exceed limits for budget and management.
• Job Status Updates: Easily track status changes including technician on-site, proposals submitted, materials ordered, job completed, and invoicing.